WRKROOT Payment And Billing Terms

Last updated: May 3, 2026

1. Billing Models

WRKROOT may charge fees using one or more billing models, including:

• Monthly subscriptions.
• Annual subscriptions.
• Longer-term subscriptions.
• Invoice-based subscriptions.
• Engagement fees.
• Placement fees.
• Retainers.
• Deposits.
• Setup, onboarding, administrative, or implementation fees.
• Manual invoices.
• Usage-based fees.
• Custom fees stated in an invoice, order form, client agreement, engagement agreement, or other written agreement.

The expected primary billing model is subscription-based billing paid through invoices. WRKROOT may use other commercial models where stated in writing.

2. Invoices And Due Dates

Unless an invoice, order form, client agreement, engagement agreement, or other written agreement states otherwise, invoices are due Net 30 from the invoice date.

Invoices are payable in full, without deduction, setoff, withholding, counterclaim, or delay, except where required by law or expressly agreed by WRKROOT in writing.

Clients are responsible for reviewing invoices promptly and notifying WRKROOT of any good-faith invoice dispute before the invoice due date.

Failure to dispute an invoice before the due date may be treated as acceptance of the invoice, subject to applicable law and any signed written agreement.

3. Currency

Unless WRKROOT expressly agrees otherwise in writing, all fees, invoices, charges, subscriptions, taxes, late fees, deposits, retainers, and payment obligations are stated and payable in United States dollars (USD).

Clients are responsible for any currency conversion costs, wire fees, bank fees, intermediary bank fees, card fees, payment provider fees, international transfer fees, and exchange-rate differences.

4. Subscription Renewal

Unless an invoice, order form, client agreement, engagement agreement, or other written agreement states otherwise, subscriptions automatically renew for the same term at the then-current pricing and terms.

For example:

• A monthly subscription renews monthly.
• An annual subscription renews annually.
• A longer-term subscription renews for the same longer-term period.

WRKROOT may update pricing, package features, billing cadence, payment requirements, or service terms for renewal periods by providing notice through an invoice, order form, platform notice, email, client agreement, or other reasonable method.

5. Cancellation And Non-Renewal

Unless an invoice, order form, client agreement, engagement agreement, or other written agreement states otherwise, a client must provide at least 30 days' written notice before the next renewal date or invoice period to cancel or prevent renewal.

Cancellation or non-renewal notices must be sent to info@wrkroothr.com or another WRKROOT-designated billing contact.

WRKROOT may require the cancellation or non-renewal request to include sufficient account, company, invoice, subscription, or authorized-representative information to verify the request.

Cancellation does not relieve the client from paying:

• Fees already incurred.
• Fees for services already delivered.
• Committed fees for the current subscription, invoice, engagement, or contract term.
• Outstanding invoices.
• Late fees.
• Taxes.
• Chargeback or dispute fees.
• Collection costs.
• Any other amounts owed under an invoice, agreement, or applicable law.

6. Mid-Term Cancellation

Unless WRKROOT expressly agrees otherwise in writing or applicable law requires otherwise, mid-term cancellation does not reduce, waive, cancel, or refund committed fees for the then-current subscription, invoice, engagement, or contract term.

WRKROOT may, at its discretion, allow early termination, account downgrade, service pause, credit, or modified payment schedule. Any such accommodation must be in writing and does not waive WRKROOT's rights in other cases.

7. Non-Refundability

All fees are non-refundable to the maximum extent permitted by law unless WRKROOT expressly agrees in writing or a refund is required by law.

Refunds for delivered services will not be entertained.

Non-refundable fees may include:

• Subscription fees.
• Placement fees.
• Engagement fees.
• Setup fees.
• Onboarding fees.
• Administrative fees.
• Retainers.
• Deposits.
• Implementation fees.
• Manual invoice fees.
• Services already delivered, reserved, activated, configured, or made available.

Any credit, refund, waiver, extension, or concession granted by WRKROOT is discretionary, does not create a future obligation, and does not waive WRKROOT's rights.

8. Late Payments

If an invoice is not paid when due, WRKROOT may charge a late fee equal to 1% of the overdue invoiced amount per applicable net-term cycle, or the maximum amount permitted by law if lower.

Examples:

• If payment terms are Net 7, the late fee may accrue at 1% of the overdue amount every 7 days after the due date.
• If payment terms are Net 15, the late fee may accrue at 1% of the overdue amount every 15 days after the due date.
• If payment terms are Net 30, the late fee may accrue at 1% of the overdue amount every 30 days after the due date.

Late fees may continue until paid in full, subject to applicable law and any signed written agreement.

WRKROOT's decision not to charge a late fee in one case does not waive the right to charge late fees in other cases.

9. Non-Payment And Suspension

If a client fails to pay amounts when due, WRKROOT may, without liability and without limiting other rights:

• Suspend, pause, restrict, or terminate services.
• Disable access to the platform.
• Pause hiring requests, interviews, recommendations, engagement workflows, billing workflows, contracts, support, marketplace access, attendance/KPI visibility, or other services.
• Require prepayment, deposit, retainer, updated payment method, payment assurances, or modified payment terms.
• Withhold new services, renewals, documents, reports, exports, or administrative support.
• Accelerate unpaid committed fees where permitted by agreement or law.
• Send the account to collections.
• Recover collection costs, attorneys' fees, court costs, arbitration costs, dispute fees, chargeback fees, and other costs of enforcement.

Suspension, pause, or termination does not cancel amounts owed to WRKROOT.

10. Payment Methods And Provider Processing

WRKROOT may accept payment through invoices, bank transfer, ACH, card, check, online payment links, payment provider checkout, or other payment methods WRKROOT makes available.

Payment processing may be handled by the applicable payment processor or another third-party payment provider.

By providing a payment method or authorizing payment, you represent that:

• You are authorized to use the payment method.
• The payment information is accurate and current.
• You authorize WRKROOT or its payment provider to charge, debit, process, tokenize, store payment method metadata, and process payments for amounts owed.
• You will keep payment information current.
• You will not submit unauthorized, stolen, false, or misleading payment information.

Payment providers may have separate terms, privacy notices, fees, settlement rules, dispute processes, restrictions, and compliance requirements.

11. Payment Data And PCI-Safe Handling

WRKROOT should not collect or store full card numbers, CVV/CVC/CID codes, full raw bank account numbers, PINs, magnetic stripe data, full payment credentials, or other sensitive payment authentication data.

Where card, bank, or payment method processing is enabled, sensitive payment credentials should be handled by a PCI-compliant payment provider. WRKROOT should receive and store only provider-safe metadata, such as:

• Payment method type.
• Display label.
• Card brand.
• Last four digits.
• Expiry month/year.
• Bank name.
• Account holder name.
• Account type.
• Provider name.
• Provider token or placeholder.
• Default/active status.
• Autopay authorization status.
• Transaction status and provider reference.

Users must not send full card numbers, CVV codes, full bank account numbers, or sensitive payment credentials through email, support tickets, chat, uploads, or other unapproved channels.

12. Autopay And Payment Authorization

Where autopay or stored payment methods are enabled, you authorize WRKROOT and its payment provider to charge or debit the authorized payment method for:

• Subscription fees.
• Renewal fees.
• Engagement fees.
• Placement fees.
• Invoices.
• Taxes.
• Late fees.
• Chargeback or dispute fees.
• Other amounts owed under an invoice, order form, client agreement, engagement agreement, or other written agreement.

Autopay authorization remains in effect until cancelled through WRKROOT-approved methods, subject to any amounts already incurred or committed.

Cancelling autopay does not cancel subscriptions, invoices, committed fees, engagement obligations, or amounts owed.

13. Chargebacks, Disputes, And Payment Reversals

Clients must contact WRKROOT at info@wrkroothr.com before initiating a chargeback, payment reversal, bank dispute, or payment provider dispute for a WRKROOT invoice or charge.

Bad-faith chargebacks, unsupported payment disputes, unauthorized reversals, or disputes made to avoid valid fees are prohibited.

If a payment is disputed, reversed, charged back, clawed back, rejected, returned, or fails, WRKROOT may:

• Treat the amount as unpaid.
• Suspend, pause, restrict, or terminate services.
• Require payment by another method.
• Require prepayment, deposits, retainers, or payment assurances.
• Recover chargeback fees, dispute fees, bank fees, payment provider fees, collection costs, attorneys' fees, and other enforcement costs.
• Submit evidence to banks, payment processors, card networks, courts, arbitrators, collections agencies, or legal counsel.
• Preserve and disclose billing, contract, account, service, communication, and usage records needed to respond to the dispute.

14. Taxes

Fees are exclusive of taxes unless stated otherwise.

Clients are responsible for all applicable taxes, duties, levies, assessments, withholding, VAT, GST, sales tax, use tax, excise tax, gross receipts tax, digital services tax, bank charges, transfer fees, and similar amounts, except taxes based on WRKROOT's net income.

If WRKROOT is required to collect or remit taxes, WRKROOT may add those taxes to invoices.

If a client is required by law to withhold any amount, the client must gross up payments so WRKROOT receives the full invoiced amount, unless prohibited by law.

Tax details: to be finalized.

15. Billing Contacts And Authority

Clients are responsible for maintaining accurate billing contacts, billing email addresses, billing addresses, tax information, legal business names, authorized representatives, and payment information.

WRKROOT may rely on the billing contacts, account owners, authorized users, executives, administrators, or representatives associated with a client account or agreement.

Anyone submitting billing information, accepting an invoice, authorizing payment, approving autopay, or entering a billing workflow represents that they are authorized to bind the client.

16. Invoice Disputes

To dispute an invoice in good faith, the client must notify WRKROOT at info@wrkroothr.com before the invoice due date and include:

• Client name.
• Invoice number.
• Amount disputed.
• Specific reason for the dispute.
• Supporting documentation.
• Authorized contact information.

The client must pay all undisputed amounts by the due date.

WRKROOT will review good-faith disputes and may request additional information. WRKROOT's review does not waive payment rights, late fees, suspension rights, or other remedies.

17. Records And Audit

WRKROOT may create, store, preserve, and use billing records, invoices, line items, payment method metadata, provider references, transaction records, payment status, billing notes, audit logs, communications, contracts, and related records for:

• Billing and collections.
• Contract enforcement.
• Tax and accounting.
• Audit.
• Security.
• Fraud prevention.
• Dispute resolution.
• Legal compliance.
• Business operations.

WRKROOT may retain billing and payment records after account deletion, contract expiration, subscription cancellation, engagement completion, or termination where required or permitted by law or legitimate business need.

18. Changes To Billing Terms

WRKROOT may update these Billing Terms from time to time. The updated version will be indicated by the "Last updated" date above.

WRKROOT may provide notice through the website, platform, email, in-app notification, dashboard notice, invoice, order form, renewal notice, or another reasonable method.

Your continued use of WRKROOT, continued subscription, payment of an invoice, failure to cancel before renewal, or continued receipt of services after updated Billing Terms become effective means you accept the updated Billing Terms.

19. Contact

Billing questions, invoice disputes, cancellation/non-renewal notices, and payment issues may be sent to:

WRKROOT HR SOLUTIONS LLC, 30 N Gould St Ste N, Sheridan, SHERIDAN COUNTY, WY 82801 USA Billing: info@wrkroothr.com Support: info@wrkroothr.com Legal: info@wrkroothr.com